Delivery & Pickup Policy

Order Processing

All Ultimate Rod Racks products are designed and manufactured in New Zealand.

Most orders are packed and ready for dispatch within 2–5 business days of receiving payment. During busy periods, new product launches, or major events, dispatch times may be slightly longer. If we expect any significant delay, we'll contact you as soon as possible.

Delivery

We deliver throughout New Zealand and overseas using trusted courier services.

When your order has been dispatched, you'll receive confirmation by email along with tracking details where available.

Delivery timeframes are estimates provided by the courier and are outside our control once your order has been collected.

Receiving Your Order

Please inspect your order as soon as it arrives.

If your package has been visibly damaged during transit, please:

• Photograph the damage before opening if possible.

• Notify the courier where appropriate.

• Contact us within 48 hours of delivery at sales@gr8nzlife.co.nz so we can assist you promptly.

If any items are missing or incorrect, please let us know as soon as possible.

Delivery Delays

While we work hard to dispatch orders promptly, delays can occasionally occur due to courier networks, weather events, public holidays, or other circumstances beyond our control.

We are not responsible for courier delays once an order has been dispatched, but we'll gladly assist in tracking your shipment and resolving any delivery issues.

Large or Custom Orders

Some larger, customised, or made-to-order products may require additional manufacturing or delivery time.

If this applies to your order, we'll advise you of the expected timeframe before dispatch.

Pickup

Local pickup is available by appointment from our Whangaparāoa workshop.

Please contact us to arrange a suitable pickup time. Orders must be paid in full before collection.

Risk and Ownership

Ownership of the goods transfers to you once full payment has been received.

Risk passes to you once the goods have been delivered to the nominated delivery address or collected by you or your nominated carrier.

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If you have any questions regarding your order or delivery, please contact us at sales@gr8nzlife.co.nz. We're always happy to help.