Refund policy

Returns & Refunds Policy

At Ultimate Rod Racks NZ, a trading name of Gr8nzlife Group Ltd, we want you to be completely satisfied with your purchase.

If you are not 100% satisfied with your purchase, you may return eligible products within 30 days of the purchase date for a refund or exchange, subject to the conditions below.

How to Request a Return

Please email sales@gr8nzlife.co.nz with the subject Returns / Refunds and include:

Your order number
The product you wish to return
The reason for the return

We'll respond with return instructions as soon as reasonably practicable.

Refunds

Approved refunds will be processed using the same payment method used for the original purchase.

Product Condition

To qualify for a change-of-mind refund or exchange, products must be:

Unused
In as-new condition
Returned with all original packaging and components where reasonably possible

Return Shipping

For change-of-mind returns, the customer is responsible for the cost of return shipping.

If the product is faulty, damaged, or we have supplied the incorrect item, Ultimate Rod Racks NZ will cover the reasonable cost of return shipping and will arrange a repair, replacement or refund in accordance with the Consumer Guarantees Act 1993.

Restocking Fees

We do not charge a restocking fee on products returned in as-new condition.

Custom and Special Orders

Custom-made, made-to-order or specially modified products may not be eligible for a change-of-mind return unless otherwise agreed or required by New Zealand law.

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